How to fix it
- Fill in Option1 name (and Option2 name, Option3 name if you use them) on the first row of each listed product.
- Make sure every variant row of the product has the same URL handle, so the rows join up as one product.
- If the product has no options, clear the option values, or use Option1 name "Title" with Option1 value "Default Title" on its single row.
Example
A file with this problem
Title,URL handle,Status,Option1 name,Option1 value,Price,Inventory tracker,Inventory quantity,Continue selling when out of stock,Fulfillm... Cotton Tee,cotton-tee,active,,S,20.00,shopify,5,deny,manual, ,cotton-tee,,,M,20.00,shopify,5,deny,manual,
What the checker says about it
- Line 2: Option1 value "S" has no Option1 name on the product's first row.
- Line 3: Option1 value "M" has no Option1 name on the product's first row.
Once the listed rows are fixed, check the file again; the checker also looks for every other problem Shopify documents, so you do not trade one error for the next.
Questions
- What does "Option value provided for unknown options" mean in Shopify?
- A variant has an option value, such as S or Red, but the product has no option name for it, such as Size or Color. In Shopify's own exports the option names sit on the first row of the product. Shopify's help page does not state outright that a value needs a name, but the message and the replies to it point there: with Option1 name empty, Shopify does not know which option the values belong to.
- How do I fix it?
- Fill in Option1 name (and Option2 name, Option3 name if you use them) on the first row of each listed product. Make sure every variant row of the product has the same URL handle, so the rows join up as one product. If the product has no options, clear the option values, or use Option1 name "Title" with Option1 value "Default Title" on its single row.
Other Shopify import errors
- Validation failed: options are not unique
- Validation failed: price can't be blank
- Inventory quantity can't be blank
- Inventory quantity is not a number
- Inventory policy is not included in the list
- Fulfillment service can't be blank
- All checks
Sources
- Shopify Help Center: Using CSV files (our reading; the page does not state this rule outright): https://help.shopify.com/en/manual/products/import-export/using-csv
Based on Shopify's help pages for product CSV import. Not tested on a live store.