How to fix it
- Replace each listed image value with a full link that starts with https:// and opens the image in a browser.
- Images on your computer must be uploaded somewhere first (Shopify Files works) and the link pasted in.
Example
A file with this problem
Title,URL handle,Status,Option1 name,Option1 value,Price,Inventory tracker,Inventory quantity,Continue selling when out of stock,Fulfillm... Cotton Tee,cotton-tee,active,Size,S,20.00,shopify,5,deny,manual,images/tee.jpg
What the checker says about it
- Line 2: image "images/tee.jpg" is not a full public link (it must start with https:// and contain no spaces). Shopify reports "Validation failed: getaddrinfo..." for links like this.
Once the listed rows are fixed, check the file again; the checker also looks for every other problem Shopify documents, so you do not trade one error for the next.
Questions
- What does "Validation failed: getaddrinfo: nodename nor servname provided, or not known" mean in Shopify?
- An image cell holds something Shopify cannot download: a file name such as tee.jpg, a path on your computer, a link without https://, or a link with spaces. Shopify fetches every image from the internet during import, so it needs a full public link.
- How do I fix it?
- Replace each listed image value with a full link that starts with https:// and opens the image in a browser. Images on your computer must be uploaded somewhere first (Shopify Files works) and the link pasted in.
Other Shopify import errors
- Validation failed: options are not unique
- Validation failed: price can't be blank
- Inventory quantity can't be blank
- Inventory quantity is not a number
- Inventory policy is not included in the list
- Fulfillment service can't be blank
- All checks
Sources
- Shopify Help Center: Solutions to common product CSV import problems: https://help.shopify.com/en/manual/products/import-export/common-import-issues
Based on Shopify's help pages for product CSV import. Not tested on a live store.